Find quick answers to your questions below...
Order Status
• Can I change quantities or cancel an item in my order after I have checked out?
• Can I pick-up my order?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
My Account
• Which credit card can I use to pay for my order?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• When will my order ship?
Shipping
• Can I do third party shipping or can I use my UPS account to ship my order?
• Can I ship my order to a PO Box?
• Is there free shipping for Alaska and Hawaii?
• How much is my shipping?
Returns
• Can I return clearance items?
• How do I return my product?
• I received the wrong product.
• What is your return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
• Can I receive a custom quote for high volume orders?
Tax Exempt
• Am I immediately cleared from paying tax once I send my form?
• How do I know if I am tax exempt?
• How do I obtain the required sales tax exemption certificate?
• How do I send in my tax exempt form?
• How long will it take for my form to be approved and on file?
Contact Us
• How do I contact you?
• For questions regarding Graphic Packaging International’s W-9, please contact our customer service.