Frequently Asked Questions
Customer Support
How do I contact JavaStock?
How do I contact JavaStock?
1-877-287-7864
Javastocksupport@rescocompany.com
For a copy of Graphic Packaging International W-9 form request, contact Customer Support.
Tax Exempt
How do I know if I am tax exempt?
How do I know if I am tax exempt?
These groups include public charities, churches, hospitals, schools, research organizations and private foundations. A majority of tax authorities also allow a sales tax exemption for items that will be resold to the final customer.
How do I obtain the required sales tax exemption certificate?
How do I obtain the required sales tax exemption certificate?
Please visit your state tax administration website to obtain the sales tax exemption certificate.
How do I send in my tax-exempt form and certificate?
How do I send in my tax-exempt form and certificate?
Click here to complete the form and attach a copy of your sales tax exemption certificate. Once received and processed, your account will be updated within 24 – 48 business hours. The tax exemption is per account within our system. If you have multiple accounts or users, you must submit for each one.
Place an order before account is processed
Place an order before account is processed
You can place an order before the tax exemption is approved. You must email your order confirmation to our inbox for sales tax credit once your account is processed.
Orders
Can I edit my order after check out?
Can I edit my order after check out?
No, contact Customer Support immediately to request an order be canceled. You’ll need to place a new order once we confirm order has been canceled.
Can I pick up my order?
Can I pick up my order?
No, JavaStock only ships orders and does not allow orders to be picked up. If your order needs to be expedited, please select the necessary shipping method at the time of checkout. Additional shipping cost will be applied to your order.
Has my order shipped?
Has my order shipped?
Orders placed by 2 pm CEN, will ship same day. Orders placed after 2 pm CEN, will ship the following business day. If your order is more than 20 cases, it may go freight and should ship within 24 - 48 business hours
How do I track my order?
How do I track my order?
- Refer to the shipping confirmation email sent to the email
account on file. If you did not receive it, please contact Customer Support for
assistance. - Click on the middle icon in the upper right corner of screen
to see your orders. - Click on Order Status at the bottom of page under ACCOUNT.
My order hasn’t arrived / Missing an item or Damaged cases.
My order hasn’t arrived / Missing an item or Damaged cases.
Refer to the shipping confirmation email sent to the email account on file. Check tracking number(s) to see transit details or confirm that your order was delivered. If tracking shows the order as delivered and you didn’t receive, please contact Customer Support for assistance. If you receive an order and have damaged product, contact Customer Support immediately and include picture(s) of the damages along with your order number. We’ll process a claim with the shipper along with a credit or replacement.
Shipping
Can I do third party shipping or use my UPS account to ship my order?
Can I do third party shipping or use my UPS account to ship my order?
No, JavaStock isn’t able to ship under another UPS account.
Can I ship my order to a PO Box?
Can I ship my order to a PO Box?
No, orders are shipped by UPS and they don’t deliver to a PO Box.
Costs
Costs
Ground shipping is included for the 48 contiguous United States. If you want to expedite an order, select 2nd day or NDA. Additional shipping cost is provided and will be applied to your order. For shipments to Alaska and Hawaii, the shipping charges will be based off the total weight of the order.
Returns
What is your return policy?
What is your return policy?
Please see our Return Policy for overall details or contact Customer Support for full details.
Can I return clearance items?
Can I return clearance items?
No, sales are final and can’t be returned or exchanged.
I received the wrong product.
I received the wrong product.
If you feel that you have received the wrong product, contact Customer Support within 24 hours of receipt and provide details along with pictures.
When will my credit appear on my account?
When will my credit appear on my account?
A return is processed within 7 - 10 business days after we receive your item(s).
Billing
What credit card company can I use to pay for my order?
What credit card company can I use to pay for my order?
JavaStock accepts American Express, Discover, MasterCard and Visa for order payments. Debit cards are also accepted.
When will my credit card be charged?
When will my credit card be charged?
Your credit card will be charged once your order is placed.
I have a question on my charges or need a copy of my order.
I have a question on my charges or need a copy of my order.
Refer to your emailed order confirmation or review your orders on your account. Contact Customer Support for questions on your order.
Guarantee
Low Price Guarantee
Low Price Guarantee
It is our commitment to provide you with the best value at the best price. We value your business and strive to keep our prices low and SAVE you money!
Privacy Policy
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security.
Buyers Guide
Gift Card
Gift Card
To redeem, enter the gift card at checkout screen.
How do I find my product?
How do I find my product?
To find the product(s) you're looking for, use the navigation menus at the top or use the search box in the top right hand corner of the site. Feel free to contact Customer Support for assistance.
How do I use a coupon?
How do I use a coupon?
After adding items to your cart, click the shopping cart icon in the top right corner to review your cart at checkout. Enter the discount code located on the right side above the Total section.
New customer or interested in reviewing a product before ordering?
New customer or interested in reviewing a product before ordering?
Contact Customer Support to submit a request for samples. We’ll need the item number or description and the ship to information: Business Name, Contact Name, Address and Phone Number.
Can I receive a custom quote for high volume orders?
Can I receive a custom quote for high volume orders?
Contact Customer Support to submit a request for a Graphic Packaging representative to contact you.
Custom Printing
Custom Printing
Custom printing is handled through our parent company, Graphic Packaging International. In order to fulfill your request, you can contact a representative at (800) 537-4141. This is a customer service line, so you will need to let them know you are looking for custom printing in your area and they will transfer you accordingly.
The average minimums are as follows (these will vary depending on product and size): Hot cups: 100,000 per size, Cold cups: 150,000 per size and Sleeves: 60,000
The rep will be able to give you set up, timing and pricing details.
If you’re looking for a smaller order quantity and labels may be an option, try Sticker Mule to create your own and order them. They have low minimums and can do a variety of shapes and sizes. You may also be able to search for a local printer in your area.